MMathPhys/MSc in Mathematical and Theoretical Physics Handbook (2025-26 Entry)
5. Services
5.3 Complaints and Appeals
The University, the Mathematical, Physical and Life Sciences Division, the Department of Physics and the Mathematical Institute all hope that provision made for students at all stages of their course of study will result in no need for complaints (about that provision) or appeals (against the outcomes of any form of assessment).
Where such a need arises, an informal discussion with the person immediately responsible for the issue that you wish to complain about (and who may not be one of the individuals identified below) is often the simplest way to achieve a satisfactory resolution.
Many sources of advice are available from colleges, faculties/departments and bodies like the Counselling Service or the OUSU Student Advice Service, which have extensive experience in advising students. You may wish to take advice from one of those sources before pursuing your complaint.
General areas of concern about provision affecting students as a whole should be raised through Joint Consultative Committees or via student representation on the faculty/department’s committees.
Complaints
If your concern or complaint relates to teaching or other provision made by the faculty/department, then you should raise it with Director of Undergraduate Studies (Dr Richard Earl (Maths), Prof Jonathan Jones (Physics)) or with the Director of Graduate Studies (Prof Christoph Reisinger (Maths) as appropriate. If your concern relates to the course as a whole, rather than to teaching or other provision made by one of the faculties/departments, you should raise it with Prof Caroline Terquem, Chair of the Joint Supervisory Committee for the Master of Mathematical and Theoretical Physics/MSc in Mathematical and Theoretical Physics. Complaints about departmental facilities should be made to the Head of Administration/Head of Physical Resources (Dr Jocasta Gardner (Maths), Mr. Simon Probert (Physics)). If you feel unable to approach one of those individuals, you may contact the Head of Department Prof James Sparks (Maths), The officer concerned will attempt to resolve your concern/complaint informally.
If you are dissatisfied with the outcome, you may take your concern further by making a formal complaint to the Proctors under the University Student Complaints Procedure https://www.ox.ac.uk/students/ academic/complaints.
If your concern or complaint relates to teaching or other provision made by your college, you should raise it either with your tutor or with one of the college officers, Senior Tutor, Tutor for Graduates (as appropriate). Your college will also be able to explain how to take your complaint further if you are dissatisfied with the outcome of its consideration.
Academic Appeals
An academic appeal is an appeal against the decision of an academic body (e.g. boards of examiners, transfer and confirmation decisions etc.), on grounds such as procedural error or evidence of bias. There is no right of appeal against academic judgement. If you have any concerns about your assessment process or outcome it is advisable to discuss these first informally with your subject or college tutor, Senior Tutor, course director, director of studies, supervisor or college or departmental administrator as appropriate. They will be able to explain the assessment process that was undertaken and may be able to address your concerns. Queries must not be raised directly with the examiners. If you still have concerns you can make a formal appeal to the Proctors who will consider appeals under the University Academic Appeals Procedure (https://www.ox.ac.uk/students/academic/complaints).